Overview

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Oracle Siebel CRM is one of the most complete customer relationship management (CRM) solutions. Oracle’s Siebel CRM helps organisations differentiate their businesses to achieve maximum top-and bottom-line growth.

An important software within Oracle Customer Experience (CX) portfolio, Siebel CRM can be tailored to the specific needs of industries and to help management in various internal functions such as: sales, marketing, customer management, contact center allowing a consistent streamlined organisation-wide process that increases deficiency and output.

Successful application includes:

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Siebel CRM is characterised by a modular philosophy. Althought the default platform caters the needs for a vast area of applications additional modules can be added to extent fucntionality for industry specific needs. These are grouped under:

Siebel Sales Applications Siebel Sales Oracle CRM On Demand Sales Mobile and Handheld Sales Analytics Siebel Collaboration Quote and Order Capture Microsoft Exchange Server Partner and Channel Management	Siebel Enterprice Markering Siebel eMail Marketing Oracle Marketing Analytics Siebel Web Marketing Siebel Events Management Siebel Loyalty Management Siebel Campaign/Dialogue Management Siebel Marketing Resource Management	Siebel Contact Center & Service Siebel Contact Center Siebel Contact Center and Service Analytics Oracle CRM Call Center On Demand Siebel Field Service Siebel Help Desk Siebel Mobile Solutions Siebel Warranty Management
Oracle Serlf-Service & E-Billing Oracle Self-Service E-Billing Siebel E-Commerce Oracle iStore Siebel E-Support	Siebel Partner Relationship Management Siebel Partner Analytics Siebel Partner Portal Siebel Partner Manager	Siebel CRM Technology Siebel Application Deployment Manager Siebel Application Response Measurement Siebel CRM Desktop Oracle Fusion Middleware Siebel Best Practice Center Siebel Handheld Siebel Remote and Mobile Web Client Siebel Server Sync Siebel Task-Based UI Siebel Test Automation Siebel Wireless